Shipping Policy

At Petgeara, we are committed to delivering your orders quickly, securely, and with care. Our goal is to make your shopping experience smooth and reliable from the moment you place your order until it reaches your doorstep. Please review our shipping policy below for full details.

1. Order Cut-Off Time

Orders placed by 6:00 PM (EST) on business days are processed the same day. Orders received after this time, or on weekends or holidays, will be processed on the next business day.

2. Handling Time

All orders are prepared, packaged, and dispatched within 1–2 business days (Monday to Friday) from the date of purchase. During high-volume periods, handling times may extend slightly, and we will notify you if any delay occurs.

3. Transit Time

Once shipped, orders generally arrive within 6–8 business days depending on your delivery location within the United States. Remote or rural addresses may experience slightly longer delivery times.

4. Total Delivery Time

From the time you place your order to the moment you receive it, the estimated total delivery window is 7–10 business days.

5. Shipping Fees

We proudly offer free standard shipping on all orders within the continental United States. There are no hidden shipping or handling fees for standard deliveries.

Express or expedited shipping options may be available at an additional cost upon request.

6. Shipping Method

All orders are shipped using trusted national carriers. Currently, we provide standard ground shipping across the United States.

Tracking information will be provided once your shipment leaves our facility.

7. Secure Packaging and Handling

Every product is carefully packaged and inspected before shipment to ensure it reaches you in excellent condition. Our packaging materials are selected to protect items from damage during transit.

8. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number on the carrier’s website to monitor your shipment status. Please allow 24–48 hours for tracking information to update after dispatch.

9. Order Cancellations and Refunds

Orders canceled before shipment are eligible for a full refund according to our Refund Policy.

Approved refunds are typically processed within 5–7 business days, depending on your payment provider’s processing time.

10. Undeliverable Packages

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, our support team will contact you to arrange reshipment.

Additional shipping charges may apply for resending packages to corrected addresses.

11. Lost or Stolen Packages

Petgeara is not responsible for packages lost or stolen after being marked as “Delivered” by the shipping carrier.

If you believe your package was misdelivered or stolen, please contact our support team immediately so we can assist you with the carrier claim process.

Contact Information

Business Name: Petgeara

Address:
3320 Palisades Center Dr
West Nyack, New York 10994
United States

Email: support@petgeara.com

Phone: +1 (248) 321-5538

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Live Chat: Available during business hours