Privacy Policy

Last updated: April 18, 2026

Petgeara operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Petgeara is powered by WordPress and related eCommerce technologies, which enable us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment information, billing details, and transaction confirmations.
  • Account information including usernames, passwords, preferences, and settings.
  • Transaction information including products viewed, added to cart, purchased, returned, or exchanged.
  • Communications with us including customer support inquiries.
  • Device information including IP address, browser information, and device identifiers.
  • Usage information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you
  • Automatically through cookies and similar technologies
  • Service providers working on our behalf
  • Business partners and third parties

How We Use Your Personal Information

We may use your personal information to:

Provide, Tailor, and Improve the Services

Including processing orders, fulfilling purchases, managing accounts, arranging shipping, handling returns, and improving your shopping experience.

Marketing and Advertising

Including sending promotional emails, advertisements, and personalized offers.

Security and Fraud Prevention

Including protecting accounts, detecting fraud, and maintaining platform security.

Communicating with You

Including customer support and order-related communications.

Legal Reasons

Including compliance with applicable laws and legal obligations.

How We Disclose Personal Information

We may disclose your personal information:

  • With payment processors, shipping providers, analytics providers, hosting services, and customer support platforms
  • With marketing and advertising partners
  • When required by law
  • During business transfers such as mergers or acquisitions

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.

Security and Retention of Your Information

We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure.

We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt-Out of Targeted Advertising

You may unsubscribe from marketing communications at any time.

To exercise your rights, contact us using the information below.

Complaints

If you have concerns about how your personal information is handled, please contact us directly.

International Transfers

Your information may be transferred, processed, and stored outside your country of residence where data protection laws may differ.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Petgeara
3320 Palisades Center Dr
West Nyack, New York 10994
United States

Email: support@petgeara.com
Phone: +1 (248) 321-5538

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Live Chat: Available during business hours