Payment & Billing Policy

This Payment Policy (“Terms”) explains the billing and payment practices that apply to all purchases made through the Petgeara website. By placing an order on our website, you agree to these Terms and authorize Petgeara to process your payment according to the details provided.

1. Accepted Payment Methods

Petgeara accepts the following secure payment methods for online purchases:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Apple Pay
  • Google Pay

All payment options are subject to availability at checkout.

2. Secure Payment Processing

All payments are processed through trusted and encrypted payment gateways that meet industry-standard security requirements.

For your protection, Petgeara does not store or retain your complete credit or debit card information on our servers. Sensitive payment details are processed securely by third-party payment providers.

3. Pricing and Taxes

  • All prices are listed in U.S. Dollars (USD).
  • Prices may change at any time without prior notice.
  • Applicable taxes, if any, will be calculated during checkout before payment is completed.
  • Promotional discounts or coupon codes must be applied during checkout and cannot be added after payment is processed.

4. Order Confirmation

After a successful transaction, you will receive an order confirmation email containing your purchase summary and payment receipt.

If there is any issue processing your payment or confirming your order, our support team will contact you promptly.

5. Billing Information

You agree to provide accurate, complete, and current billing information for all purchases.

By submitting payment information, you authorize Petgeara to charge the total order amount, including product costs, shipping fees (if applicable), and taxes.

Incorrect or incomplete billing details may result in order delays or cancellations.

6. Refunds and Returns

All refunds and returns are handled according to our Refund Policy.

Once an approved return is received and inspected:

  • Refunds are processed to the original payment method within 5–7 business days
  • Banks or payment providers may require an additional 3–5 business days to post the refund

7. Payment Disputes

If you notice an unauthorized charge or billing issue, please contact us immediately at support@petgeara.com.

We will investigate and resolve payment-related concerns promptly and fairly. Fraudulent chargebacks or false payment disputes may result in order restrictions or account suspension.

8. Changes to This Payment Policy

Petgeara reserves the right to update or modify this Payment Policy at any time without prior notice.

Any updates will be posted on this page, and continued use of our website after changes are posted constitutes acceptance of the updated Terms.

Contact Information

Business Name: Petgeara

Address:
3320 Palisades Center Dr
West Nyack, New York 10994
United States

Email: support@petgeara.com

Phone: +1 (248) 321-5538

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

Live Chat: Available during business hours