Frequently Asked Questions (FAQ)

1. What products does Petgeara sell?

At Petgeara, we offer a wide range of lawn mowers, hardware tools, outdoor equipment, and home improvement products designed for both everyday use and professional projects. Our focus is on durability, reliability, and practical performance.

2. Where do you ship from?

Orders are processed and shipped from our fulfillment facilities and delivered to customers across the United States.

3. How long does shipping take?

Orders are typically processed within 1–2 business days. After shipment, delivery usually takes 6–8 business days, depending on your location.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

5. How can I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package through the shipping carrier’s website.

6. What payment methods do you accept?

We accept secure payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay

All transactions are processed through secure encrypted payment gateways.

7. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase if they have not yet been shipped. After shipment, the order must follow our return process.

8. What is your return policy?

We accept returns within 30 days of delivery. Returned products must be unused and in their original packaging.

9. How long does it take to receive a refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method. Your bank may take additional processing time.

10. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact our support team within 48 hours of delivery and provide photos of the product and packaging so we can resolve the issue quickly.

11. Do your products come with instructions?

Yes, all applicable products include manufacturer instructions and safety guidelines to ensure proper and safe use.

12. How can I contact customer support?

You can reach us through the following channels:

Email: support@petgeara.com
Phone: +1 (248) 321-5538

Business Address:
Petgeara
3320 Palisades Center Dr
West Nyack, New York 10994
United States

Business Hours:
Monday to Friday: 9:00 AM to 6:00 PM (EST)