Shipping Policy

Last Updated: April 2026

Thank you for shopping with Petgeara. This policy outlines the terms and conditions of our shipping procedures.

📍 Shipping Locations

Petgeara currently ships exclusively within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

⏱️ Order Processing (Handling Time)

  • Processing Time: All orders are processed within 1–3 business days (Monday – Friday).

  • Weekend Processing: Orders placed on weekends or holidays will be processed the next business day.

  • Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next business day.

📦 Shipping Timeframes & Costs

We believe in transparency regarding delivery times. Our shipping time includes both handling and transit.

  • Shipping Method: Standard Shipping.

  • Total Delivery Time: 8–18 Business Days (Includes 1–3 days handling + 7–15 days transit).

  • Shipping Cost: Free Standard Delivery is offered on all orders within the United States.

📦 Shipping Partners

To ensure reliable delivery, we utilize established logistics partners, including:

  • USPS

  • UPS

  • FedEx

Carrier selection is determined automatically based on the delivery location and package availability.

📦 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update.

❗ Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

  • Peak shipping seasons or holidays.

  • Severe weather conditions.

  • Carrier operational issues.

🛡️ Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our support team immediately at info@petgeara.com so we can initiate a claim with the carrier and resolve the issue for you.

📩 Contact Information

Store Name: Petgeara

Website: https://petgeara.com

Email: petgeara@gmail.com

Phone: +1 248-321-5538

Business Address: 3320 Palisades Center Dr, West Nyack, NY 10994, United States