Return & Refund Policy

Last Updated: April 2026

At Petgeara, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our procedures for returns, exchanges, and refunds.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return. Requests made after this 30-day period will not be accepted.

2. Return Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging with all tags attached.

  • You must provide proof of purchase (order number or receipt).

3. How to Start a Return

To initiate a return, please email our support team at petgeara@gmail.com with the subject line "Return Request - [Your Order Number]". Please include:

  • Your order number.

  • Reason for the return.

  • Photos or videos of the product (required if the item is damaged or defective).

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Fees

  • Customer Remorse: If you are returning an item because you changed your mind or ordered the wrong size, you are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Damaged/Defective Items: If you receive a damaged, defective, or incorrect item, Petgeara will cover the cost of return shipping.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately at petgeara@gmail.com so we can evaluate the issue and make it right.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be automatically processed and credited to your original method of payment.

  • Processing Time: Refunds typically take up to 10 business days to process after approval. Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

📩 Contact Information

Store Name: Petgeara

Website: https://petgeara.com

Email: petgeara@gmail.com

Phone: +1 248-321-5538

Business Address: 3320 Palisades Center Dr, West Nyack, NY 10994, United States